Privacy Policy

Introduction

Bawarchi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or dine at our restaurants.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Payment information and billing details
• Reservation and order history
• Preferences and dietary requirements
• Communication records with our customer service team

Automatically Collected Information

When you visit our website or use our mobile app, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Location data (if you enable location services)
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders and reservations
• Provide customer support and respond to inquiries
• Send order confirmations, updates, and delivery notifications
• Personalize your experience and recommend relevant dishes
• Improve our services, website, and mobile application
• Send marketing communications (with your consent)
• Ensure food safety and accommodate dietary requirements
• Comply with legal obligations and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and secure transactions
• Website hosting and technical support
• Delivery services and logistics
• Marketing and analytics services
• Customer relationship management

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Protection of our rights and property
• Emergency situations involving public safety
• Investigation of suspected fraud or illegal activities

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, alteration, or disclosure
• Data loss, destruction, or corruption
• Breaches of confidentiality and integrity

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your personal data
• Object to processing of your information
• Request data portability

Marketing Communications

You can opt-out of marketing communications by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your account settings
• Contacting our customer service team

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill your orders
• Comply with legal obligations and regulations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our services

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Thailand. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Bangkok, Thailand.